Policies and FAQ
Frequently asked questions
Q: How do I book an appointment? What is your booking policy?
You may book your appointment online or you may call us directly at (630)540-1140. A credit card is required to book your appointment time. You will not be charged when booking. We encourage you to book as far in advance as possible.Weekend and evening appointments book up first and fast!We will do our best to accommodate the time you have requested, however, we do book out as much as 1 to 2 weeks in advance.
Q: Should I arrive for my appointment way ahead of time? Is there a lot of paperwork to fill out before my session?
We recommend arriving about 5 minutes before your appointment. Keep in mind that our entry door (not main door) is locked when all of the therapists are in session. We ask that you please have a seat in our common reception area and someone will come out to greet you shortly. There is a brief health info/consent form that we require you fill out prior to the first session.
Q: What is your cancellation policy?
Should you need to change or cancel your appointment, we ask you to extend the courtesy and provide us with at least 24 hours notice. Our therapists are only paid when they provide a service. Since we do not engage in practice of double booking, your appointment is reserving time on the therapist's schedule and it is preventing another client from doing the same.
In order to book an appointment we do require a credit card be placed on file to hold your appointment, and if you cancel the same day or fail to show up for your appointment, we will charge your credit card $25.
Q: Can you tell me who would be the best therapist for me?
Each of our therapists has there own unique style and approach to massage. You may find more information on the "Therapists" page, but ultimately there is no substitution for personally experiencing their work and making that decision for yourself.
Q: What forms of payment do you take?
We accept all major credit cards, as well as checks and cash. We do not accept Spafinder Giftcards.